CAREERS

Position Overview

The HUD Continuum of Care (CoC) AL-504 is a high-performing, collaborative, and data-driven homeless response system serving the Montgomery region. We are seeking a strategic, organized, and systems-minded Operations Director to oversee the day-to-day operations of the CoC, manage programs, strengthen internal systems, and ensure seamless coordination across all components of the homeless response system.

This role is ideal for a leader who thrives on building efficient processes, supporting high-quality program delivery, and ensuring that the CoC operates with excellence, consistency, and accountability.

Key Responsibilities

Systems Leadership & Operational Oversight

• Lead the daily operations of the CoC, ensuring smooth coordination across programs, committees, and partner agencies.
• Develop, implement, and refine operational systems, workflows, and procedures to support a high-performing CoC.
• Oversee compliance with HUD CoC Program requirements, written standards, and system-level policies.
• Ensure alignment between CoC operations, strategic goals, and system performance outcomes.

Program Management & Coordination

• Provide oversight and support for CoC-funded and CoC-aligned programs, including Coordinated Entry, HMIS, outreach, housing navigation, and system performance initiatives.
• Monitor program performance, deliverables, and outcomes to ensure high-quality service delivery.
• Facilitate cross-agency coordination to strengthen system flow and reduce barriers for clients.
• Support program evaluation, quality assurance, and continuous improvement efforts.

Internal Systems & Process Improvement

• Develop and maintain operational systems that enhance efficiency, communication, and accountability.
• Lead process improvement initiatives to streamline workflows and strengthen system integration.
• Maintain documentation, operational manuals, and standard operating procedures (SOPs).
• Ensure effective internal communication across CoC leadership, staff, and committees.

Compliance, Reporting & Accountability

• Support compliance with HUD regulations, federal grant requirements, and CoC governance standards.
• Collaborate with the Executive Director to ensure accurate reporting, contract compliance, and subrecipient monitoring.
• Assist with HUD reporting cycles, including the NOFO, PIT/HIC, LSA, and system performance measures.

Team Leadership & Staff Support

• Provide supervision, coaching, and support to operational and program staff.
• Foster a collaborative, mission-driven, and high-performance culture.
• Support staff development, training, and capacity-building initiatives.

Stakeholder Engagement & Collaboration

• Work closely with partner agencies, community stakeholders, and system leaders to strengthen coordination and operational alignment.
• Facilitate CoC committees, workgroups, and collaborative planning sessions.

Qualifications

Required

• Bachelor’s degree in public administration, nonprofit management, social services, or related field.
• Minimum 5 years of experience in program management, operations, or systems coordination.
• Strong understanding of HUD CoC Program requirements and homeless response systems.
• Demonstrated experience developing and managing operational systems and workflows.
• Excellent organizational, leadership, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Master’s degree in a related field.
• Experience with federal grant compliance, performance management, or quality assurance.
• Familiarity with regional service providers and community resources.
• Experience supervising staff or managing multi-agency collaborations.

Candidates can email a resume and cover letter to employment@midalhomeless.org.